Shipping & Returns

 

We ship worldwide with very preferential rates, taking the utmost care to prepare and ship orders safely and in compliance with the rules issued by WHO.

For shipping we use Royal Mail or DHL depending on destination and speed of delivery required. If you would prefer us to send your parcel with a courier service please select our DHL option. Any queries or concerns about delivery times please contact us at info@charabanc.com.  

 

SHIPPING COSTS

United Kingdom

Royal Mail £5

DHL £8

 

Europe

Royal Mail £12

DHL £20

DHL £30

 

Rest of World 

Royal Mail £20

DHL £20

DHL £30

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require the order confirmation sent to your email or mobile phone as proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@charabanc.com

SALE ITEMS AND OFFERS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@charabanc.com and send your item to: Charabanc, 50 Moreton Street, London. SW1V 2PB, United Kingdom.

To return your product, you should mail your product to: Charabanc, 50 Moreton Street, London. SW1V 2PB, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.