Shipping & Returns

Shipping Alert for EU Customers

If you are located outside of the United Kingdom, please note that our pricing and shipping costs do not include any eventual taxes or customs duties you (or the recipient) may be required to pay prior to delivery in the destination country. Unfortunately, we are unable to provide estimates for these fees but the VAT will be calculated at your local tax rate. 

You should not be charged any import duty as Charabanc is entirely of UK origin. 

Please note that we are currently shipping to the EU exclusively with DHL due to erroneous import duties charged by national postal carriers as they adjust to the new rules. 

If you are purchasing Charabanc as a gift, please contact us at [email protected] or +44 (0)7881 822303 so that we can ensure no charges are passed on to the recipient. 

 

SHIPPING COSTS

We ship worldwide with very preferential rates using Royal Mail or DHL depending on destination and speed of delivery required. If you would prefer an express service by courier please select our DHL option. Any queries or concerns about delivery times please contact us at [email protected]  

 

United Kingdom

Royal Mail Standard £5

DHL Express £8

 

Europe

Royal Mail Standard £12

DHL Express £20

 

Rest of World 

Royal Mail Standard £20

DHL Express £20 - £30

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require the order confirmation sent to your email or mobile phone as proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALE ITEMS AND OFFERS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Charabanc, 50 Moreton Street, London. SW1V 2PB, United Kingdom.

To return your product, you should mail your product to: Charabanc, 50 Moreton Street, London. SW1V 2PB, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.