We ship worldwide from the UK. Delivery is made with Royal Mail or DHL as indicated at checkout.
United Kingdom
Royal Mail Standard (2-4 business days) £4
DHL Express (1-2 business days) £12
EU & Rest Of World
UK tax has been deducted from the price of goods quoted. Please note that overseas customers are responsible for import duties and return costs for refused deliveries will be deducted from your refund. *Please read full terms directly below*
EU & Rest of Europe
DHL Express (1-3 business days) £30
International Standard (4-10 business days) £15
USA
DHL Express (1-3 business days) £25
International Standard (4-12 business days) £20
Rest of World
DHL Express (2-3 business days) £30 - £60
International Standard (4-12 business days) £15 - £25
*International Customs, Duties, and Refused Deliveries*
1. Buyer Responsibility: All orders shipped outside of the United Kingdom are sent via Delivery Duty Unpaid (DDU). The buyer is the importer of record and is solely responsible for paying all local import duties, customs clearance fees, and VAT levied by the destination country (including EU member states) upon arrival.
2. Neglected or Refused Shipments: If a shipment is rejected, abandoned, or returned to us because the buyer refuses or neglects to pay local customs duties, fails to clear the goods with customs, or fails to collect the package from a local carrier hub, the order will be treated as a cancelled transaction upon its safe return to our premises.
3. Return Deductions: In the event of a customs-related return, the buyer is legally responsible for the cost of the return journey. We will deduct all costs associated with bringing the parcel back to the UK from the buyer’s final refund. These deductions will include, but are not limited to:
i. The exact return shipping fee charged to us by the carrier. ii. Any administrative or customs handling fees levied by the courier for processing the return. iii. Any unrecoverable local taxes or re-import fees.
4. Refund Limitations: Per UK distance selling regulations, while the original standard outbound shipping fee will be refunded, any upgrades to express or premium shipping selected at checkout are non-refundable. The final refund will only be processed once the goods have been returned to us in their original, resalable condition. If the carrier abandons or destroys the package due to a buyer's non-payment of duties, no refund will be issued.
RETURNS & EXCHANGE
Our Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in its original condition and unused – packaging must be unmarked and not defaced in any manner.
To complete your return, we require the order confirmation sent to your email or mobile phone as proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Should you receive any items that are damaged or faulty, please contact us at info@charbanc.com within 7 calendar days. Any return request that is not made within this 7-day period will not be accepted.
Please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS
Goods returned to us because the customer declined or neglected to pay import duties will be subject to a £15 handling fee and return shipping costs will be deducted from your final refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable):
It may take some time before your refund is officially posted by your bank or credit card company. If you haven’t received a refund yet, please contact us at info@charabanc.com.
EXCHANGES (if applicable):
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email to info@charabanc.com and return your item to Charabanc, Great Western Studios, W2 5EU, United Kingdom.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
